Mopar Repair Connect
Mopar Repair Connect is an auto parts ordering system designed to streamline the workflow between Wholesale Distributors (WDs) and Mopar dealers. The project focused on improving the entire parts ordering process by digitalizing order placement, tracking, and management, and enhancing communication. This transformation led to significant efficiency gains:
Labor hours saved
per order
Reduction in order processing error rate
User satisfaction rate
As the UI/UX designer, I drove the design process from user research to implementation, focusing on simplifying the ordering process for Wholesale Distributors (WDs) and the order approval process for dealers. In this case, I will highlight the story of streamlining the parts ordering process for WDs.
6 months
1 UI/UX Designer
1 Design Manager
1 Data analysis
7 Developers
1 Copywriter
Interactive prototypes
* To comply with my non-disclosure agreement, I have omitted and obfuscated confidential information in this case study. All information in this case study is my own and does not necessarily reflect the views of Mopar. I’d like to talk you through this case study in person/video call.
The Problem
Mopar, a leading automotive original equipment manufacturer (OEM), is expanding its aftermarket business through wholesale redistribution across both the U.S. and Canada. However, WDs currently rely on outdated manual ordering processes, including cumbersome Excel spreadsheets and time-consuming email exchanges, to purchase parts from Mopar dealers and resell them to the aftermarket.
These outdated methods result in frequent order errors, fulfillment delays, and excessive back-and-forth communication, severely impacting parts delivery timelines and compromising sales performance for both WDs and dealers.
As a result, Mopar has faced numerous complaints, higher customer service costs, and increased labor hours dedicated to correcting orders. These inefficiencies threaten Mopar's $200 million profit target in the aftermarket sector, which involves handling $1.2 million worth of parts. To address these challenges, Mopar aims to modernize its parts ordering process by improving efficiency, accuracy, and scalability, ultimately strengthening its position in the competitive aftermarket industry.